Insurance SUCCESS STORIES

We explore the trends that are changing insurance – and how the industry’s business models and thinking need to change.

Innovation in Insurance

Success Stories - Innovation in Insurance Sector in United States

Business need

Blue Cross & Blue Shield of Rhode Island (BCBSRI) needed to boost its scale, agility and efficiency in providing Rhode Islanders with affordable access to quality healthcare.

Digital Savants Final outcome of this project

BCBSRI partnered with Digital Savants to transform customer experience by consolidating IT and customer management processes on a single platform that supports Salesforce, automated workflows through API management and DevOps.

  • 360° insight into customers’ services and touchpoints
  • 30% improvement in customer satisfaction
  • Tripled software releases per month
  • 20% reduction in application issues
  • Increased efficiency, growth and agility
  • Reduced operating costs

Project information

Skills

Microsoft .NET, C#, F#, and the Amazon Web Services (AWS)

Client

Blue Cross & Blue Shield of Rhode Island (BCBSRI)