Innovation in Insurance
Blue Cross & Blue Shield of Rhode Island (BCBSRI) needed to boost its scale, agility and efficiency in providing Rhode Islanders with affordable access to quality healthcare.
Digital Savants Final outcome of this project
BCBSRI partnered with Digital Savants to transform customer experience by consolidating IT and customer management processes on a single platform that supports Salesforce, automated workflows through API management and DevOps.
- 360° insight into customers’ services and touchpoints
- 30% improvement in customer satisfaction
- Tripled software releases per month
- 20% reduction in application issues
- Increased efficiency, growth and agility
- Reduced operating costs
Microsoft .NET, C#, F#, and the Amazon Web Services (AWS)
Blue Cross & Blue Shield of Rhode Island (BCBSRI)