ITSM

IT Service Management (ITSM) Tools

Enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. Regardless of where you are in your ITSM (IT Service Management) journey, you need to position your IT organization to drive business results.

We at Digital Savants support clients’ ITSM needs through proven, repeatable methodologies and reference models spanning strategy, design, build, implement, and operate. Our capabilities extend far beyond core ITIL/ITSM frameworks, delivering additional breadth and depth through Managing the Change and Transform your ITSM Capability.

The ITSM tools are most heavily used by IT service desks and IT service delivery functions. Some non-IT departments (such as HR or facilities) adapt generic ticket-handling and workflow capabilities for their own use. ITSM tools are classified based on ITSM capabilities and integration with ITOM solutions and include: basic ITSM tools that have some ITSM capabilities; intermediate ITSM tools that have good ITSM capabilities, and advanced ITSM tools that have a full range of ITSM capabilities. At Digital Savants we can help you to choose the right ITSM tool for your organization, and help you to implement the selected ITSM tool to meet your business needs.

If you instead prefer not to implement your own ITSM solution in-house, we provide the following ITSM services to support your organization needs.  Digital Savants provides 24×7 Infrastructure Management Services which includes monitoring real-time analysis services and maximize your productivity by detecting and preventing problems before they occur.

  • 24×7 Monitoring: We actively monitor and provide key metrics on all critical areas such as: Applications, Backups, Security, Storage, LAN/WANs, Cloud Services, Servers and Workstations, Network Management & Equipment, and others.
  • 24×7 Security Management: Ensures all devices are patched and are running threat protection software. Monitor threat detections and treat them as critical.
  • 24×7 Backup Management: Assure that a proper backup policy is established with the client. For each application and data set, ITSM ensures that the following are put into place: RPO, RTO and Retention Periods.

Our ITSM Tools Expertise:

  • ServiceNow
  • BMX Remedy